|
 |
 |
 |
|
|
ASSERTIVE COMMUNICATION SKILLS TRAINING WORKSHOP
It’s no mistake and should come as no surprise that those who are assertive in life and at work achieve success. Many times though, we are afraid to ask for what we need, feeling we are pushing or being rude to others. Today’s business environment requires that we have the flexibility to step up to those challenges we are dealt with to win. Assertive behavior is a necessity. This assertiveness skills workshop helps participants understand that expressing needs, utilizing strong vocal and non-verbal communication and saying NO are critical to success. Participant learn to recognize, address and de-escalate conflict when it occurs. Models for addressing strong emotion are practiced through role-play and exercises.
Objectives
Participants will learn to:
- Understand individual behavioral style and deal effectively with each
- Implement a useful problem solving model to help both themselves and others win
- Learn to collaborate rather than compromise
- Address conflict when it arises and de-escalate it successfully
- Say NO to take back control and set boundaries
- Become aware of anger tactics and diffuse them
"The tips and techniques you taught will greatly improve my ability to manage a dynamic workforce and at the same time lower my stress level. " View Full Letter (PDF)
Simon Diver
COO
International Print & Packaging, Austin, Texas
"Learning how to deal with behavior styles that seem abrasive was very helpful."
Manager
Texas Department of Public Safety
Austin, Texas
"The assertiveness role-plays helped to put the concepts we covered into practice immediately. The instructor knew his stuff and was very professional."
Operations Manager
Cirrus Logic
Austin, Texas
Class Size: Up to 16
Length: 4 hours
|
|
 |
|
 |
|
