The customer is always right… or else! 


Did you know that it’s National Customer Service Week? Because this week is devoted to recognizing the importance of customer service, it’s an ideal time to review how committed your team is to providing outstanding customer service.

Studies show that a customer’s interaction with your staff makes up about 70 percent of the reasons why they return to your business. This means that your product or service accounts for only 30 percent of your ability to keep customers happy. That’s a rather eye-opening statistic.

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